Privacy Policy

1. Information Collection

We collect information to provide and improve our AI companion services.

Personal Information

• Account Data: Email address, username, display name, and profile preferences
• Payment Information: Billing details and subscription status (processed by secure third-party payment processors)
• Communication Data: Messages you send to our support team

Usage Information

• AI Interactions: Conversations with AI companions, preferences, and relationship dynamics
• App Usage: Feature usage patterns, session duration, and app performance metrics
• Device Information: Device type, operating system, app version, and unique device identifiers

Automatically Collected Data

• Log Data: IP addresses, browser type, access times, and pages viewed
• Cookies: Small data files that help us remember your preferences and improve functionality
• Analytics Data: Aggregated usage statistics and performance metrics

2. Data Usage

We use your information to enhance your experience and provide personalized AI companionship.

Primary Uses

• Service Delivery: Power AI companions, maintain conversation history, and sync across devices
• Personalization: Customize AI behavior, remember preferences, and improve relationship dynamics
• Account Management: Process payments, manage subscriptions, and provide customer support
• Communication: Send important updates, respond to inquiries, and provide technical support

Improvement & Development

• Service Enhancement: Analyze usage patterns to improve AI quality and app functionality
• Bug Fixes: Identify and resolve technical issues to ensure smooth operation
• Feature Development: Develop new features based on user feedback and usage data
• Safety & Security: Monitor for abuse, fraud, and security threats

3. Information Sharing

We limit data sharing to essential service providers and legal requirements.

Service Providers

• AI & Cloud Services: Third-party AI providers and cloud infrastructure necessary for app functionality
• Payment Processors: Secure payment handling services for subscription management
• Analytics Services: Aggregated usage analytics to improve our services
• Customer Support: Tools that help us provide better support (with your consent)

Legal Requirements

• Law Enforcement: When required by valid legal process or court orders
• Safety Protection: To protect the rights, property, or safety of our users or others
• Legal Compliance: To comply with applicable laws and regulations

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify users of any such change in ownership or control.

4. Data Security

We implement comprehensive security measures to protect your personal information.

Technical Safeguards

• Encryption: End-to-end encryption for sensitive data and conversations
• Secure Storage: Industry-standard encryption for data at rest
• Secure Transmission: TLS/SSL encryption for data in transit
• Access Controls: Strict access controls and authentication systems

Operational Security

• Employee Training: Regular security training for all staff members
• Limited Access: Data access restricted to authorized personnel only
• Regular Audits: Periodic security assessments and vulnerability testing
• Incident Response: Comprehensive plan for addressing security incidents

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Retention Periods

• Account Data: Retained while your account is active and for up to 2 years after closure
• Conversation Data: Retained based on your chosen storage mode (local or cloud sync)
• Payment Data: Billing information retained for 7 years for accounting and tax purposes
• Support Communications: Retained for 3 years to improve customer service

Deletion Process

• Automatic Deletion: Data automatically deleted after retention periods expire
• User-Requested Deletion: You can request immediate deletion of your data
• Local Mode: Data stored locally can be deleted immediately by you
• Backup Removal: Data removed from all backups within 90 days of deletion

6. User Rights

You have comprehensive control over your personal information and how it's used.

Access & Control Rights

• Data Access: Request a copy of all personal data we hold about you
• Data Correction: Update or correct inaccurate personal information
• Data Deletion: Request deletion of your personal data (subject to legal requirements)
• Data Portability: Export your data in a structured, machine-readable format

Privacy Controls

• Storage Mode: Choose between cloud sync and local-only storage
• Data Processing: Limit how your data is processed for service improvements
• Marketing Communications: Opt-out of promotional emails and notifications
• Account Deletion: Delete your account and all associated data

Exercising Your Rights

To exercise any of these rights, contact us at help@yourpeople.app or use the privacy controls in your app settings. We will respond to your request within 30 days.

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns.

Types of Cookies

• Essential Cookies: Necessary for basic app functionality and security
• Preference Cookies: Remember your settings and customizations
• Analytics Cookies: Help us understand how you use our services
• Performance Cookies: Monitor app performance and identify issues

Cookie Management

• Browser Controls: Most browsers allow you to control cookie settings
• App Settings: Manage tracking preferences within the app
• Third-Party Cookies: Some features may use cookies from trusted partners
• Cookie Deletion: You can delete cookies at any time through your browser

8. Third-Party Services

We work with trusted partners to provide enhanced functionality while maintaining your privacy.

AI Service Providers

• Language Models: Third-party AI services that power conversation capabilities
• Voice Services: Speech recognition and synthesis providers
• Image Generation: AI services for visual content creation
• Data Processing: All third-party AI processing uses encrypted, anonymized data

Infrastructure Partners

• Cloud Storage: Secure cloud infrastructure for data storage and processing
• Content Delivery: Networks that ensure fast, reliable app performance
• Payment Processing: Secure payment platforms for subscription management
• Analytics: Privacy-focused analytics tools for service improvement

Partner Obligations

All third-party partners are contractually required to:

• Protect your data with appropriate security measures
• Use data only for the specific services they provide to us
• Delete data when no longer needed for service provision
• Comply with applicable data protection laws

9. Children's Privacy

Our service is designed for users aged 18 and older, with special protections for younger users.

Age Requirements

• Primary Users: Service intended for users 18 years and older
• Teen Users (16-17): Limited access with parental consent and content restrictions
• Under 16: Service not available to users under 16 years of age
• Age Verification: We may request age verification for certain features

Protection Measures

• Content Filtering: Automatic filtering of inappropriate content for younger users
• Limited Data Collection: Reduced data collection for users under 18
• Parental Rights: Parents can request information about or deletion of their child's data
• Safety Monitoring: Enhanced safety measures for younger users

Parental Controls

Parents or guardians can contact us at help@yourpeople.app to:

• Review their child's account information
• Request deletion of their child's data
• Set additional restrictions on their child's account
• Report concerns about their child's use of the service

10. International Transfers

We may transfer your data internationally while maintaining appropriate protections.

Transfer Locations

• Primary Storage: Data primarily stored in secure facilities in the United States and European Union
• AI Processing: Some AI services may process data in other countries with adequate protections
• Backup Storage: Encrypted backups may be stored in multiple geographic locations
• Support Services: Customer support may access data from various locations

Transfer Safeguards

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: Legal agreements ensuring data protection standards
• Certification Programs: Partners certified under recognized privacy frameworks
• Encryption: All international transfers use strong encryption

11. Policy Updates

We may update this privacy policy to reflect changes in our practices or applicable laws.

Update Process

• Notification: We will notify you of significant changes via app notification and email
• Review Period: You will have at least 30 days to review changes before they take effect
• Continued Use: Continued use of the service after changes indicates acceptance
• Objection Rights: You can object to changes and delete your account if you disagree

Types of Updates

• Minor Changes: Clarifications or corrections that don't affect your rights
• Major Changes: Significant alterations to how we collect, use, or share data
• Legal Updates: Changes required by new laws or regulations
• Feature Updates: Privacy implications of new app features or services

Version History

We maintain a record of significant policy changes. The current version is effective as of June 18, 2025. Previous versions are available upon request.

12. Contact Information

We're here to help with any privacy questions, concerns, or requests you may have.

Privacy Contact

• Email: help@yourpeople.app
• Response Time: We aim to respond within 48 hours
• Privacy Officer: Dedicated privacy team for complex issues
• Escalation: Supervisor review available for unresolved concerns

Regulatory Contacts

If you believe we have not adequately addressed your privacy concerns, you may also contact:

• Data Protection Authorities: Your local data protection regulator
• Consumer Protection: Relevant consumer protection agencies
• Industry Bodies: Technology industry privacy organizations

What to Include

When contacting us about privacy matters, please include:

• Your registered email address
• A clear description of your request or concern
• Any relevant account or conversation details
• Your preferred method of response